Refund policy

Return & Refund Policy

All Grave Shift Customs sales are final.

Because products are custom-made, personalized, made to order, or produced in limited quantities, refunds are not offered except in the rare case that you receive a completely incorrect item due to a packaging or fulfillment error.

If there is an issue with your order, please contact Grave Shift Customs as soon as possible. I will do everything reasonably possible to make the order right. Depending on the situation, this may include correcting the item, replacing the item, or issuing store credit.

Cash or original-payment-method refunds are not offered for custom orders, design preference changes, customer-approved designs, sizing selections, color selections, spelling or personalization submitted incorrectly by the customer, or normal variations in engraved/handmade products.

Custom Design Approval

For custom orders, you will receive a design proof by email before production begins. You may request changes before approving your design.

Once you approve the design and production begins, no changes or cancellations may be made.

It is the customer’s responsibility to carefully review all names, spelling, dates, wording, design details, and other personalization before approving the final design.

Damaged or Incorrect Items

If your item arrives damaged, defective, or there is a problem caused by Grave Shift Customs, please contact me within 7 days of delivery and include your order number and clear photos of the issue.

I will work with you to determine the best solution and make the order right. Solutions may include repair, replacement, correction, or store credit.

Incorrect Item Received

If you receive a completely different item than the item you ordered because of a packaging or fulfillment error, please contact Grave Shift Customs immediately.

This is the only circumstance in which a refund may be issued.

Handmade & Engraved Products

Minor variations may occur in engraving, placement, color, coating, or appearance. These are normal characteristics of individually made products and are not considered defects.

This policy applies except where a refund, replacement, or other remedy is required by applicable law.